The WhatsApp engine to manage end-user requests — route, fulfil, monitor and audit — with reporting intelligence, for any business, from solopreneur to enterprise.
OVERVIEW
Exterlace is a WhatsApp engine that manages end-user requests end to end. A structured request comes in, is routed to the right fulfiller, fulfilled and monitored through its lifecycle, and closed with status back and a tamper-evident audit trail — with reporting intelligence across it all. Every solution below is a configuration of that one engine, not a fresh build, so each launches in weeks.
One engine, many verticals47 productized solutions across 10 categories; 4 live with clients, all ready to deploy.
Solopreneur to enterpriseThe same engine scales from a single operator to multi-team, multi-location enterprises.
Recurring & channel-readyRecurring SaaS revenue, white-labelled and resold across sectors and geographies.
Reporting intelligence & complianceDashboards plus consent capture and an immutable audit trail open regulated markets.
Multi-lingual out of the box. Customization and integration with your existing software (ERP, CRM, core systems) available on request.
Report, resolve & field service · 6
FixUpLIVE
Tenants report maintenance issues on WhatsApp; auto-ticketed, routed to technicians and tracked to resolution, with a full audit trail and multi-building dashboard.
CommunityCareREADY
OA and community managers handle violations, approvals and service requests in one record — routed, tracked, and governance-ready for RERA/OA disputes.
FieldFlowREADY
Dispatch, track and prove every field job end to end; technicians work from the phone in their pocket, with SLA tracking and a full job audit trail.
AfterCareREADY
Warranty and after-sales requests captured with proof photos, routed to a technician and tracked to sign-off — with a dispute-ready warranty history.
SnagTrackREADY
Log every construction/MEP defect with photos and location, route it to the responsible trade and prove it to close — evidence for retention disputes.
Cable TV / broadband deskREADY
Subscribers request new connections, report faults and pay bills; jobs routed to the local technician and tracked to restoration, with a payment and complaint record.
Public sector, civic & utilities · 2
CivicDeskREADY
A '311' for the WhatsApp era: citizens report potholes, waste and permit issues; auto-routed to the responsible department and tracked with transparency dashboards.
UtilityConnectREADY
Customers report outages and service issues with location; routed to the operations crew, with restoration status back and a regulator-ready response-time record.
Citizen services & benefit discovery · 3
Citizen scheme desk (GovDesk)READY
Citizens discover the government schemes they qualify for — eligibility, documents and how to apply — with volunteers tracking each case to outcome.
Scholarship / admission matchingREADY
Students find the scholarships and seats they qualify for, with the document checklist and how to apply.
HR / benefits helpdeskREADY
Employees discover the benefits they're eligible for and raise HR requests, routed and tracked to resolution.
Workplace & education · 3
DeskFlowREADY
One WhatsApp front door for every employee request — HR, IT and facilities; routed with case ownership, SLA tracking and a searchable, auditable history.
ParentVoiceREADY
A trusted, auditable channel for parent concerns and grievances; routed and escalated to the right owner and tracked to resolution, with child-safety safeguards.
School fees & parent deskREADY
Parents pay school fees and raise admissions or admin requests through one WhatsApp number; payments logged with receipts, requests routed and tracked.
Ordering & recurring supply · 6
Fisheries supplyLIVE
Order fresh fish against a daily catch list and live pricing; routed to the supplier, packed, dispatched and tracked to delivery.
Distributor / stockist supplyREADY
Retailers and general stores reorder stock from their distributor, stockist or super-stockist; orders routed along the beat, confirmed with credit terms, dispatched and tracked — no salesman visit.
Dairy & farm produceREADY
Daily and subscription orders with live availability, dynamic pricing and delivery tracking — no app, just a message.
Meat & poultry (B2B)READY
Standing and ad-hoc restaurant orders routed to the supplier, packed, dispatched and status-tracked.
Water-can / LPG deliveryREADY
Reorder in one message, routed to the nearest delivery run and tracked to the doorstep, with payment.
Pharmacy & medical storeREADY
Order medicines with a prescription photo and set up recurring refills; confirmed, prepared and delivered to the door, with reorder reminders.
Agent-brokered & financial services · 9
Loan / Insurance deskLIVE
Inquiries placed on WhatsApp become tracked cases routed to an agent, who collects documents and fulfils disbursal or issuance, with status back to the customer.
ClaimFlowREADY
The WhatsApp-native claims layer, from first notice to settlement — guided intake, live status at every stage and a regulator-ready audit trail; sits on the insurer's core system.
ClaimFlow · HealthREADY
Extends the claims layer to health pre-auth, reimbursement and FNOL; the same engine by schema, on top of adjudication platforms, never replacing them.
Real-estate inquiry deskREADY
Buyer and renter leads captured, qualified and routed to a broker for site visits, tracked all the way to closure.
Travel & tour bookingREADY
Package inquiries quoted and fulfilled by an agent, with itinerary confirmation and status updates on WhatsApp.
Visa & documentationREADY
Inquiries routed to an agent who collects the required documents and tracks the application to its outcome.
Tax / GST filingREADY
Clients raise a filing need; routed to a CA, documents collected, filed and tracked to completion.
Notary Public digital deskREADY
Citizens book notarization and document attestation — submit documents, schedule the appointment, and track to a stamped, digitally-recorded outcome.
Solar / big-ticket installREADY
Inquiry to site survey to quote to installation, brokered by an agent and tracked end to end.
Community finance & collections · 6
Chit Fund ManagerREADY
Run registered or community chit groups — members, dues, auctions, payouts and reminders — with every collection and bid logged for a tamper-evident ledger.
Community chit / kitty groupREADY
For informal ROSCA and kitty groups: track contributions, rotation and payouts with auto-reminders, replacing messy groups and spreadsheets.
SHG / microfinance collectionsREADY
Track member savings, loans and weekly repayments with reminders and receipts — a real audit trail for field federations without any app.
Cooperative / RWA duesREADY
Collect maintenance and subscription dues, log every payment and answer member queries — a transparent ledger that cuts follow-up load.
Jeweller / gold saving schemeREADY
Manage recurring instalment schemes with automatic reminders, receipts and maturity tracking over one WhatsApp number.
ResolveDeskREADY
Structured, compliant, logged borrower conversations for collections and hardship; routed and tracked, with a conduct-audit trail that protects the lender.
Elder, health & home care · 5
Gated-Community Elder ServicesREADY
Seniors request help — medical, groceries, transport, repairs, emergencies; routed to vetted providers, tracked, and family kept informed.
CareLineREADY
Non-clinical patient requests — appointments, refills, queries — handled where patients already chat; routed to the right desk with reminders and a clean record.
Home healthcare dispatchREADY
Families book nurses, physiotherapists or attendants; requests routed to staff, scheduled and tracked through to completion.
Elder-care conciergeREADY
One WhatsApp number for a senior's recurring needs — medicines, doctor visits, bill payments — fulfilled by a coordinator with family in the loop.
Lab / diagnostic home collectionREADY
Book a home sample pickup, track the technician's visit, and receive reports back over WhatsApp.
Hospitality & concierge · 2
ConciergeLIVE
Premium resident and member requests delivered through one effortless chat; routed to the right partner, with request history and a service-level dashboard.
GuestFlowREADY
Every hotel guest request from check-in to check-out in one chat; routed to the right department with SLA, a cross-property view and CSAT analytics.
Compliance, confidential & regulated reporting · 5
SpeakUpREADY
Confidential whistleblower and ethics reporting via WhatsApp; anonymous intake, identity-protected follow-up and a tamper-evident, regulator-ready log.
BrandCheckREADY
Enforce franchise brand standards across every location — issue reporting and audit submission, checklists and scoring, with a network compliance dashboard.
RecallDeskREADY
Run product-recall campaigns at scale: proactive owner outreach, response collection, service booking and auditable proof-of-completion.
PV ConnectREADY
Structured adverse-event (pharmacovigilance) intake; severity triage, routing to safety teams and a regulator-ready, time-stamped trail.
IntegrityLineREADY
Confidential, time-stamped election-integrity incident reporting for observers; evidence capture, routing and a tamper-evident central log.
THE LEVERAGE — A FEW REUSABLE TEMPLATES
Every solution above is one of a handful of templates, configured — new verticals ship as configuration, not new builds.
Agent Desk
inquiry → qualify → route → documents → fulfil → status
Loans, insurance, claims, real estate, visas, tax, notary.
WhatsApp Ordering
catalogue → cart → fulfil → deliver
Fisheries, distributor supply, dairy, pharmacy, water/LPG.
Report & Resolve
report → route → resolve → audit
The FixUp family, plus cable/broadband, civic and utilities.
Confidential Reporting
intake → triage → route → tamper-evident log
SpeakUp, PV Connect, IntegrityLine.
Two further variants: community-finance adds a collections & ledger template (enrol → collect → reconcile → receipts); elder-care adds a care-coordination template (request → match provider → dispatch → notify family).
